The Resilient Journey

Episode 197 - You Can ALWAYS Control Your Next Move: Andrea Davis

She was pregnant at 17. She graduated from high school, eight months pregnant. People chalked her up as a lost cause and said she would never amount to anything. But she went on to lead crisis response for some of the biggest brands in the world.

 

Hello everyone and welcome to Episode 197 of the Resilient Journey Podcast, presented by Anesis Consulting Group!

 

This week, we are thrilled to welcome Andrea Davis, Founder, President and CEO of The Resiliency Initiative. Never doubting her own capability, Andrea has gone on to leadership roles with FEMA, Walmart and The Walt Disney Company. Andrea reminds us that while we can never control the bad day, we can always control our next move. She encourages us to ask questions first when building a response plan - and to stay flexible. She and Mark talk about the overlap between Crisis and Emergency Management, Governance and more!

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn.

Check out the Resilient Journey Hub 

Special thanks to Bensound for the music.

Episode 196 - Rina's Own Resilient Journey - with Rina Singh

Sometimes when someone goes through a traumatic event, they end up becoming an ally and look to create a safe space for others who experience something similar. This week's guest is well-known across our industry and is doing just that.

 

Hello everyone and welcome to Episode 196 of the Resilient Journey Podcast, presented by Anesis Consulting Group!

 

This week, we're honored to help industry favorite Rina Singh tell the story of her own resilient journey. Rina experienced two medical challenges in the course of one year and is here to tell us what she learned about her own resilience. She shares close personal details of her experience, including the emotions of telling her story. Rina explains that she didn't prioritize herself and it turned into a life-or-death situation. She reminds us that every story matters and that vulnerabilities don't have to be weaknesses.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 195: What We Learned About Crisis Management From the Coldplay Kiss-Cam with Stephanie Craig

By now, we've all heard the story of the Coldplay kiss-cam, the exposed affair and impact it had on the (now) former CEO and Chief People Officer. But we're using the story as a case study on the importance of including reputation management in your resilience strategies.

 

Hello everyone and welcome to Episode 195 of the Resilient Journey Podcast, presented by Anesis Consulting Group!

 

This week, we're happy to be joined by the President of Kith Consulting, Stephanie Craig. Stephanie uses her expertise to analyze business operations to produce a clear path to navigating crisis. We'll tap into her expertise to analyze Astronomer's response to the kiss-cam incident, including whether executives are "always on the clock". Stephanie reminds us of the value of a company's reputation.  She and Mark talk about Gwyneth Paltrow, how to know when to break ties with an executive and so much more. Join us now for this fresh take on a familiar story.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 194: When You Work For an Executive Who Doesn't Know What the [BLEEP] They're Doing

You’ve built the plan, trained the team, and earned your seat at the table.

But what happens when the person leading the charge doesn’t understand the mission?

Worse—what if they think they do, and they’re steering you straight into the storm?

 

Hello everyone and welcome to Episode 194 of the Resilient Journey Podcast, presented by Anesis Consulting Group!

This week, we’re doing something different. No guest—just Mark, sharing two real stories from the resilience industry that highlight what happens when subject matter experts are undermined by executives who don’t know what the [bleep] they’re doing.

 

Mark explains that your crisis management plan isn't a GPS - it's a compass. He talks about governance gone wrong, the myth of the perfect crisis plan, and the emotional toll of being dismissed in front of your peers. And we’ll close with practical advice for professionals who find themselves in similar situations—because you’re not alone, and there are ways to navigate it.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 193 - Travel Risk: What to do if an Employee is Detained, with David Fortino

If we were to draw a Venn diagram of this week's episode, it would include corporate security, business continuity, crisis management, and information security. And it's all based on a chilling scenario - how will you respond if a key employee is detained?

 

Hello everyone and welcome to Episode 193 of the Resilient Journey Podcast, presented by Anesis Consulting Group!

 

This week, we welcome David Fortino, head of Corporate Security and an expert in global resilience and crisis and risk management.

 

David walks us through what steps organizations should take and their duty of care when an employee is detained. He speaks of the importance of the first 12 to 24 hours of response and how critical it is to have a well-exercised plan in place. David also explains how important it is to understand personal details of the person who is traveling and what electronic devices they have with them. 

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn

Special thanks to Bensound for the music.

Episode 192 - Deliberate De-escalation in Crisis Response, with Ty Campbell

When we think about the art of de-escalation, we usually think about high stress jobs like law enforcement or hostage negotiators. But this week you will hear how deliberate de-escalation is a skillset that we can use during a disruption or a crisis.

 

Hello everyone and welcome to Episode 192 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we welcome Ty Campbell, a 33-year law enforcement veteran, to talk to us about the real-world power of de-escalation.

 

Ty kicks things off with a gripping story from his career—one where calm thinking and the right words changed everything. He then walks us through how the techniques in his new book can be applied by resilience professionals, emergency managers, and crisis leaders alike.

 

Ty shares practical advice for spokespersons facing hostile crowds and common mistakes people make when trying to de-escalate without training.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 191 - The Six Rungs of Training Maturity, with Lester Chng

Have you ever thought about how mature your training is? What does a good training program look like? This week's guest has laid out a six level training maturity model that will help you take your training...and your program to the next level.

Hello everyone and welcome to Episode 191 of the Resilient Journey Podcast, presented by Anesis Consulting Group!

This week, we welcome Lester Chng to talk to us about the six rungs of training.

Lester explains that as we are intentional about maturing our training, we evolve from developing individual competencies to team building through tabletop exercises and on to functional exercises.

Mark and Lester walk through the six rungs, level by level and explain what this maturity process looks like.

Lester warns that a program like this takes extensive leadership buy-in.

And Mark shares a related story and offers some advice on how to naturally navigate through the rungs and how to mature your training over time.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 190 - Women Rising, with Megan Dalla-Camina

Do you feel sometimes like you have to twist yourself like a pretzel, to fit the model that is expected of you? And then, you wonder why you're so unhappy and burned out? This week's guest has spent her career helping women understand the forces that hold us back and providing tools that help us rise.

 

Hello everyone and welcome to Episode 190 of the Resilient Journey Podcast, presented by Anesis Consulting Group!

 

This week, we welcome the founder and CEO of Women Rising, Megan Dalla-Camina.

 

Twenty years ago, Megan used her voice and spoke truth to power. That moment lit a fire in her and led her on a journey to empower women to lead with authenticity.

 

And don't be mistaken. This conversation isn’t just for women, but for anyone who wants to lead with integrity.

 

They talk about the paradoxes women face in leadership, and the inner critic archetypes that can hold professionals back.

Megan offers practical tools to help us rise—from silencing the inner critic to embracing inner wisdom.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

 

Episode 189 - Resilience and The BCI with David Thorp

What does it take to lead a global community through change, challenge, and transformation? This week’s guest has spent nearly a decade doing just that—guiding resilience professionals through shifting landscapes, and evolving expectations.

 

Welcome to Episode 189 of the Resilient Journey Podcast, presented by Anesis Consulting Group!

This week, we are honored to welcome to the podcast, the Executive Director of the Business Continuity Institute, David Thorp.

 

David shares his perspective on how the industry has changed over the past nine years, and what he’s most pleased with during his time at the helm of the BCI. He and Mark talk about the BCI Resilience Framework, and explore how it provides clear, strategic guidance for resilience professionals around the world.

David also discusses the growing importance of roles like the Chief Resilience Officer, the impact of AI on the resilience space, and the challenges BCI members are facing today.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 188 - When Crisis Enters the Room with Miranda Spivey

Have you ever had a "light bulb moment"? A time in your life or career that shed light on what you wanted to do, or gave you insight into how to do things differently? This week's guest not only had a lightbulb moment, but also remembers the date that it happened.

 

Welcome to Episode 188 of the Resilient Journey Podcast, presented by Anesis Consulting Group!

This week, we are pleased to welcome Miranda Spivey to the podcast as we talk about loss control, light bulb moments, and what to do when crisis enters the room.

 

Miranda explains how a catastrophic event, triggered her light bulb moment, and changed the way she approaches planning, exercising and executive buy in. She says that plans are important, and need to be flexible.

She tells us that things like compliancy don't really show themselves until crisis enters the room. And once it does, it's time for response.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.