The Resilient Journey

Episode 104 - The Importance of Building Relationships in Crisis Management with Brady Hendrix

My guest this week is a lot like that new item you have in your home. Friends come over. They admire it. You talk about it and they ask, “where did you get it”. Like that new item in your home. I got this week’s guest from Amazon.

Hello everyone and welcome to episode 104 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by Brady Hendrix, Global Lead of Crisis Management for Amazon.

Brady and I talk about the importance of relationship building, particularly in crisis management. We talk about building trust, the value of diversity and how you can measure the level of trust you have with your stakeholders.

We also discuss the soft skills needed to build relationships across a wide range of stakeholders.

And Brady shares how he uses historical data to predict future incidents.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

 

Episode 103 - Using AI in Resilience - Shane Mathew

When we think about the future of resilience, a common topic keeps emerging. Artificial intelligence. AI. ChatGPT. Is AI going to take our jobs? Should resilience professionals embrace the new technology?  Listen and find out.

Hello everyone and welcome to episode 103 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by someone who spoke on the topic of AI at DRJ Fall. Shane Mathew joins the podcast.

Listen as Shane I talk discuss how AI by itself won’t take your job, and how effective prompt management will improve your results. We also talk about the various AI tools that are available and Shane provides a warning about exposing your organization’s data without realizing it.

We also dig in to how we can use AI to help us specifically in our day to day jobs.

The Resilient Journey podcast is a Resilience Think Tank production.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 102 - Shape the Future of Resilience - The Resilience Think Tank

For too long, many in our industry have approached education like it’s a one-way street. They’re teaching, we’re learning. At the Resilience Think Tank we believe that we can all learn AND teach. It’s what we call “horizontal learning.”

Hello everyone and welcome to episode 102 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by my colleagues and fellow Managing Partners of the Resilience Think Tank, Lisa Jones, Milena Maneva and James Green. On this week’s episode we are talking about membership. In case you hadn’t heard, the Resilience Think Tank is offering membership – and in this week’s episode you’ll learn what we’re offering and why collaboration and horizontal learning are at the heart of what we do.

It's to allow you to BECOME the Resilience Think Tank - and Shape the Future of Resilience!

Listen as we talk about crowdsourcing, webinars and workshops! We are building a community and we’d love for you to join us!

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 101 - Inside DRJ Fall 2023

When you attend a conference like DRJ Fall, there are two ways to learn. You can go to sessions, workshops and panel discussions. And you can listen to vendors in the exhibit hall. In this wrap of DRJ Fall 2023, I decided to talk to the vendors.

Hello everyone and welcome to episode 101 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I want to take you on a journey inside the exhibit hall of DRJ Fall 2023. We’ll hear from Bob Arnold and folks from Iluminr, Riskonnect, Infinite Blue, Alert Media, Simple Life and even the BCI.

It’s fun learning about different products that are available to help make your organizations and clients more resilient.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 100: September 11th, Evacuation Of Tower 1 - Chris Platt

Hello everyone and welcome to a very special 100^th episode of the Resilient Journey podcast.

Today I’m joined by Chris Platt. Chris was on the 40^th floor of Tower One on the morning of September 11^th, 2001. Today’s episode focuses on the resilience of a nation and the will to survive of those involved in the day that changed America forever.

The Resilient Journey podcast is a Resilience Think Tank production.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 99 - No more BIAs? No more Plans? - Mark Armour

How do you respond to someone who challenges the very foundation of your profession? What do you say to someone who tells you that your methodology not only is wrong, that it shouldn’t exist in the first place? Listen and find out.

Hello everyone and welcome to episode 99 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by business continuity professional, antagonist, and overall contrarian Mark Armour.

In this episode, Mark explains Adaptive Business Continuity and he tells me why he doesn’t like BIAs, plans or documentation. And despite all of that, we actually agree on a few things along the way. Yeah – I’m as surprised as you are.

Mark tells me that his approach would forego the methodology in favor of principles. It’s a friendly and respectful debate. Come join us.  

The Resilient Journey podcast is a Resilience Think Tank production.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 98 - The Benefits of Volunteering - Michael Crooymans

As a resilience professional, what can you do to improve your confidence, develop your skills, build your network and gain recognition in the industry? What if I told you that the answer is – volunteering?

Hello everyone and welcome to episode 98 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by Michael Crooymans.

In this episode, Michael and I talk about something we haven’t covered yet during the podcast – Volunteering and the benefits that it can bring to your career. Volunteering can provide you with the chance to work on projects that you might not otherwise be exposed to, and open doors to your career. We discussed different opportunities to volunteer and dispel the myth that only those with years of experience can volunteer.

The Resilient Journey podcast is a Resilience Think Tank production.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 97 - DRJ Fall 2023 Preview: Focus on Resiliency with Bob Arnold

Are you a conference person? Maybe a speaker, vendor or attendee? Well, we’re heading into conference season and it’s good to know what to expect. We have the right guy because this week’s guest has been putting on conferences for 37 years.

Hello everyone and welcome to episode 97 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by President of DRJ Bob Arnold.

Bob and I talk about the upcoming DRJ Fall conference – Focus on Resiliency. Bob shares that this year’s conference will talk about proactive approaches to preparing organizations for disruption.

And I make a special offer to anyone who would like to speak at a conference for the first time.

And we talk about Bob’s commitment to DEI and the challenges DRJ faces navigating a divisive landscape.

The Resilient Journey podcast is a Resilience Think Tank production.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 96 - Stop Calling it Operational Resilience with Terry Downing

I don’t know about you, but the last thing I want to listen to is another boring debate about operational resilience and how it differs from business continuity. This week’s guest talks about op res – but he tells me that the term doesn’t mean what it says.

Hello everyone and welcome to episode 96 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by long time resilience professional Terry Downing.

Terry and I talk about why it’s time for a change – in terminology and approach when we think about operational resilience. He tells me why it’s time to have truly qualified individuals in charge – all the up to the Board level. And he really emphasizes the word “qualified”. We’ll talk about important business services, intolerable harm and limitless fines for those who aren’t prepared.

The Resilient Journey podcast is a Resilience Think Tank production.

 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 95 - How a Dreamer Builds Resilience with Dion Dawson

One of the best things about doing this podcast is that I get to speak with exceptionally bright and innovative people. Well today is no exception because my guest has launched an all-out war on food insecurity and he holds himself accountable to greatness.

Hello everyone and welcome to episode 95 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by a leader, an innovator and a dreamer – Dion Dawson. His organization – Dion’s Chicago Dream is dedicated to solving food insecurity in the Chicagoland area.

This week’s episode is about logistics, resilience and just being brilliant. Dion explains what food insecurity is about and tells me that traditional methods of food distribution mirror what happens in communities after a tornado. Dion is creating resilience in the community and they deliver food in a way that treats the end-user with respect and dignity. This is an amazing story of community, resilience, innovation and vision. I promise you won’t want to miss it.

The Resilient Journey podcast is a Resilience Think Tank production.

Contribute to Dion's Chicago Dream > Combating Food Insecurity in Chicago | Dion's Chicago Dream (dionschicagodream.com)

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.